Frequently asked questions

Rigid tape restricts movement for joint stability, while kinesiology tape supports muscles and still allows a full range of movement. EAB provides elastic compression, and UnderFix is a soft base layer worn under strapping to protect the skin. Free video guides on the Learn page show each product in use.

UnderFix is a soft, breathable base and fixation layer worn under strapping, applied to the skin before rigid tape goes on top. It comes in 50mm and 100mm widths on 10m rolls.

Rigid tape comes in 12.5mm, 25mm, 38mm and 50mm widths, each on a 15m roll. As a rule, use smaller widths for smaller joints and wider widths for larger joints that need more coverage. The free video guides on the Learn page show which width suits each application.

Both ranges use five colour coded levels. Power Bands span 2.3 kg on the lightest band up to 79.5 kg on the heaviest, while Flat Bands run from 4.2 kg to 9.6 kg. Pick a lighter level to start and move up once an exercise feels easy. Both ranges are made from natural latex, which may cause allergic reactions in latex sensitive users. Free video guides are available on the Learn page.

Our rigid and kinesiology tapes are latex free and formulated to reduce the risk of skin irritation. Hypoallergenic does not mean zero risk, so we still recommend a patch test on a small area before your first full application. Stop use if irritation develops.

Yes. Before your first full application, apply a small piece of tape to a small area of skin and check for any reaction. If irritation develops, remove the tape and stop use.

Remove tape slowly, peeling it back on itself rather than pulling it straight off the skin. Remove it sooner if it becomes uncomfortable at any point.

Do not apply tape over broken or infected skin. For injuries or medical conditions, consult a qualified health professional before taping.

All orders ship via Australia Post with tracking. Once your order is on its way, we send a confirmation email with your tracking details.

Yes. Retail orders over AUD $199.90 get free nationwide standard shipping within Australia. Wholesale accounts have individually negotiated rates.

Orders are dispatched within 2 business days after payment is received.

Yes. Include them in the Order Notes section at checkout before completing your purchase.

You have 30 days from receiving your item to request a return. Items must be unopened, unused, in their original packaging and accompanied by proof of purchase. Full details are in our refund policy.

Email support@golevita.com first to request the return. If it is accepted, we send you a return shipping label and instructions. Items sent back without requesting a return first are not accepted.

Inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact support@golevita.com immediately so we can assess the issue and make it right.

Yes. Return the original item by emailing support@golevita.com to start the return, then purchase the new item separately.

Once your return is approved, the refund is issued automatically to your original payment method. Your bank or card provider can take additional time to process and post it.

Yes. GoLevita runs a wholesale program with tiered pricing. Find out more on the wholesale page.

Apply through the wholesale page and the team will be in touch.

Clinics, retailers, teams and gyms can apply. Submit your business details, with an ABN optional, via the wholesale page and the team responds by email.

Pricing is tiered by order volume, and your tier pricing is applied at checkout once your account is approved. Wholesale shipping is charged at individually negotiated rates.

Email support@golevita.com or use the contact page.